Data We Collect and Why We Use It
When you open an account, we collect the registration details you provide — name, email address and phone number. When you deposit or withdraw using DANA, OVO or GoPay, we record transaction references to verify your wallet and process the transfer correctly. We do not store
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your full e-wallet PIN or password; those stay inside your own wallet app. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access patterns. If you contact our support team, the
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conversation is logged so we can follow up accurately. We use this data only to run your account, process payments, and meet obligations that apply where local law requires it. We do not sell your personal data to third parties for marketing. Any third-party service providers
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we work with — such as payment processors for DANA, OVO and GoPay transactions — are bound by data-handling terms consistent with this policy. You can request a copy of the data we hold on your account at any time by reaching our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.